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Voice Agents
Restaurant Reservation Agent
A custom reservation voice agent developed to manage peak-hour booking flows and reduce lost leads.
The Challenge
An upscale downtown restaurant missed an average of 45 booking calls every weekend due to host staff being occupied with in-person guests.
Our Solution
We engineered a reservation voice assistant integrated with Vapi. The agent reads live seating tables from the OpenTable API, books reservations, handles group limit restrictions, and sends booking confirmation links via text message.
The Results
100% call handling rate during peak hours. The restaurant booked an additional 90 covers per weekend, completely eliminating missed revenue opportunities.
Key Metric
100% Reservation Calls Handled
Tech Stack
Vapi
OpenTable API
Make.com
ElevenLabs Voice Clones