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Business Automation
IT Helpdesk Automation
An AI-powered ticketing and troubleshooting assistant for an IT service provider.
The Challenge
An IT support team was backlogged with simple, repetitive tickets (password resets, VPN guide requests), causing critical network issues to experience delays.
Our Solution
We built a Slack-integrated cognitive IT support agent. It intercepts incoming support queries, analyzes system guidelines, performs basic troubleshooting questions, and triggers API-based network resets or schedules manual escalation tickets in Jira.
The Results
60% of common support requests are now resolved instantly by the AI, reducing average ticket resolution times from 4 hours to under 5 minutes.
Key Metric
60% IT Support Tickets Resolved Instantly
Tech Stack
Slack Webhooks
Jira API
OpenAI GPT-4o
n8n Builder